Returns and Refunds Policy
Last Updated: 19 October 2026
At Gadgetzi, we want you to enjoy shopping for Halloween decorations, LED masks, pet costumes, slippers, and other seasonal products. This Returns and Refunds Policy explains how to request a cancellation, return, replacement, or refund when shopping with us.
This policy applies to purchases made through https://gadgetzi.com and is intended for customers in the United Kingdom. Nothing in this policy limits any consumer rights that cannot legally be excluded.
1. Your Right to Cancel an Online Order
Under applicable UK consumer law, customers generally have the right to cancel most online purchases within 14 days of receiving their goods, without giving a reason.
If your order contains multiple items delivered separately, the cancellation period generally starts when you receive the last item.
After notifying us that you wish to cancel, you will generally have a further 14 days to return the goods.
Some exceptions apply under the law, including certain personalised or custom-made goods and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
Please contact us at support@gadgetzi.com to notify us of your cancellation.
2. How to Request a Return
To request a return or cancellation:
Email support@gadgetzi.com with your order number.
Explain whether you wish to cancel your purchase, return an unwanted item, or report a faulty or incorrect product.
Wait for our instructions regarding the return process and the appropriate return address.
Package the product securely and follow the return instructions provided.
Please do not send products to a supplier or fulfilment centre without receiving return instructions from Gadgetzi.
As Gadgetzi uses a dropshipping fulfilment model, the appropriate return destination may depend on the product and the circumstances of the return.
3. Conditions for Returning Unwanted Items
For a return because you have changed your mind, please take reasonable care of the product while inspecting it.
Where applicable, goods should be returned with their accessories, packaging, and included components.
You may handle goods to the extent reasonably necessary to establish their nature, characteristics, and functioning, as you would in a physical shop. Where handling goes beyond what is necessary and reduces the value of the goods, applicable legal rules may permit a deduction.
Any applicable exceptions or conditions will be assessed in accordance with consumer law.
4. Faulty, Damaged, or Incorrect Products
If your product arrives damaged, defective, or different from the item described on our website, please contact support@gadgetzi.com as soon as possible.
Please include:
Your order number.
A description of the problem.
Clear photographs or videos showing the issue, where practical.
We will review your request and explain the available next steps.
Your statutory rights may entitle you to a refund, repair, replacement, or another remedy depending on the circumstances. For example, UK consumers generally have a 30-day short-term right to reject goods that do not conform to the contract.
Please contact us before arranging a return so that we can provide appropriate instructions. You will not lose your statutory rights simply because you did not report a problem within a supplier's shorter internal reporting period.
5. Refunds and Refund Processing Times
Once a refund is due, we will process it in accordance with applicable law.
For a standard online cancellation, the refund is generally due within 14 days of receiving the returned goods or, where applicable, receiving evidence that you have sent them back.
Refunds for faulty or incorrectly supplied goods will be handled according to the applicable legal requirements and the circumstances of the case.
Where required, refunds will be issued using the original payment method unless you expressly agree otherwise.
The time it takes for the money to appear in your account may depend on your bank or payment provider.
6. Return Shipping Costs
Return shipping costs depend on the reason for the return and the applicable legal requirements.
For a cancellation because you have changed your mind, you may be responsible for the direct cost of returning the goods if you were informed of this obligation before purchasing.
If an item is faulty, damaged, incorrect, or otherwise does not conform to the contract, applicable law may require Gadgetzi to bear reasonable return costs or provide another appropriate remedy.
We will explain the relevant return arrangements when responding to your request.
7. Exchanges and Replacements
If you receive a damaged, faulty, or incorrect product, contact our support team to discuss the available remedies.
Depending on the circumstances and applicable law, a replacement, repair, refund, or another solution may be appropriate.
Exchanges for a different colour, size, or product are subject to product availability and any applicable statutory rights. Please contact us before sending an item back.
8. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, contact support@gadgetzi.com as soon as possible and include your order number.
We will check the order status and let you know whether cancellation can be arranged before dispatch.
If the order has already been dispatched, you may still have cancellation rights under applicable law. We will explain the appropriate procedure.
9. Dropshipping and Third-Party Suppliers
Gadgetzi works with third-party product suppliers and fulfilment partners to prepare and ship orders.
In some cases, a supplier may have its own procedures or deadlines for reporting damaged goods or arranging returns. These procedures help us coordinate with our fulfilment partners, but they do not override the legal rights you have against Gadgetzi as the seller.
Please contact Gadgetzi directly for all customer return and refund requests. We will coordinate with the relevant supplier where necessary.
10. Products Excluded from Certain Cancellation Rights
Some products may be exempt from the usual right to cancel where a specific legal exception applies.
Any such exception will be assessed individually and only applied where legally permitted. We will not use a general exclusion to remove statutory rights that customers are entitled to exercise.
11. Contact Us
For help with returns, cancellations, replacements, or refunds, contact:
Gadgetzi Customer Support
Email: support@gadgetzi.com
Website: https://gadgetzi.com/contact-us/
Please include your order number and a description of your request so we can assist you more efficiently.
12. Changes to This Policy
We may update this Returns and Refunds Policy when our processes or legal requirements change. The latest version will be published on this page with its updated date.
Any changes will not remove statutory rights that apply to purchases already made.
Your Consumer Rights
This policy is intended to operate alongside applicable consumer protection laws in the United Kingdom.
For independent information about online returns and refunds, visit the official UK government guidance:
